"We offer our apology for the difficulties faced by entrants to the Lliswerry 8 Race on Friday 1st December
We have handled several high demand events in the past without any problems, and so it is with deep regret that we were unable to do the same on this occasion. This was due to the exceptional demand on top of peak time entries for other races we had live at the time.
Within the first hour our system became jammed with over 3000 requests. Our initial fix for this unfortunately triggered a secondary problem linked with the payment system which took us more time to resolve. We appreciate the frustration that this must have caused and have now implemented a permanent fix to our systems which should prevent recurrence.
Once again, we apologise most sincerely for the lack of service to Lliswerry Runners and the frustration it caused to race entrants and we wish you all a Happy Christmas and some good running before the big day on 28th January 2018"